Success Story: White Oak Medical Center, Silver Spring, MD

Seamless EHR Integration for Medical Service Relocation

Client Challenge: Adventist Hospital was building a new hospital and moving the medical services from Washington Adventist into the new location of White Oak Medical Center, requiring integration with their EHR while battling a strict timeline, construction delays and a tight budget.

HPG Solution: Using HPG’s resources, the project came in under budget with overwhelming customer satisfaction, despite being delayed by the construction of a new hospital.

Project Timeline: 19 months

HPG Supporting Services: Application Services, Support Center, Project Management

Results

  • During the Go-Live, the IT issues accounted for under 3 percent of the total issues logged, and resolutions were identified and resolved quickly. This led to early shutdown of the Go-Live helpdesk, saving costs and adding peace of mind for the client.
  • HPG completed the project at 21.9% under budget
  • HPG took charge of downstream solution remediations and pre- and post-build auditing efforts, a skillset not available to the client. This enabled the client to focus on other projects and trust HPG to complete this work.
  • HPG created integration points with all solutions and departments, improving communication for the project and improving the overall product delivered to the end users
  • Interfacing to other “Bolt-on” clinical applications, making seamless and complete EHR to the clinicians

This case study discusses the following HPG Supporting Services:

Client testimonial

“For more than five years, HPG has provided Cerner EMR project management, clinical and revenue cycle support. HPG always brings highly skilled resources to our account at a reasonable price point. HPG is very flexible within a project schedule, and timeline changes do not affect their staff mix. I look forward to continuing our relationship as we grow our healthcare organization.”

Conclusion: At HPG, our expertise goes far beyond EHR implementation. By connecting as a partner for our clients and working as an extension of their team, we provide the highest levels of support, agility and strategic guidance available. Our expert consultants are ready to assist with similar projects in the future.