Cerner® Support Services

HPG’s hospital and health system customers rave about the helpful assistance available through our Support Services for their Cerner EHR and applications. Our front-line Support Center team of Consulting Experts offers unmatched depth of skills and experience to resolve your support issues quickly.

Our Support Center routinely assists customers with bridging the resource gaps caused by short-term and long-term staff shortages. This includes staff augmentation, Cerner maintenance and application support, training and knowledge transfer, resolving IT and EHR backlogs, foreign systems interfacing (Cerner FSI), go-live EHR command center support, service request resolution, reporting, and shifting project priorities. Whether you are looking to outsource IT support for Cerner completely or simply partner with us for certain Cerner support services, taking advantage of our team will strengthen yours.

Integrate. Optimize. Perform.

Customer-Focused Strategies

Our Support Services can be customized to meet your unique needs, including remote and onsite support. We provide 24/7 system support, and our experts go beyond Cerner service request resolutions to provide your team with added knowledge and Cerner training. And, because we are longtime experts in Cerner applications but are not sponsored by or affiliated with Cerner Corporation, we offer an unmatched level of independence and objectivity to provide the proactive solutions you need.

Cerner Help Desk

Being there for you when and where you need us is extremely important to us. One call is all it takes to receive the helpful, on-demand Cerner IT support you need. Our help desk for Cerner issues also provides virtual help via screen sharing and provide onsite support as needed.

The HPG Difference

Since 2002, we have combined hands-on Cerner expertise with deep healthcare knowledge to support hospitals and health systems. Our expertise supports your organization’s goals for safety, financial health, provider and patient satisfaction, value-based care, and more. We take time to understand your desired results first, then we plan and implement the processes, tools and experts needed for your success.

The HPG Team

We deliver the expertise you expect from a trusted partner. In addition to highly skilled IT professionals, our team includes nurses and clinicians, pharmacy experts, lab technicians, radiology experts, certified revenue cycle professionals, medical executives, program and project managers, and many others.