Service Request Resolution

Staying on top of service requests amid other activities can be a challenge for any hospital IT team. Whether your staff is limited on time, resources, or EHR experience, HPG can support you by quickly and skillfully resolving service requests.

With an in-depth understanding of all application integration points, we know the limits of what can be done and how changes to one area may affect other applications. Our Service Request Resolution and Management services include:

  • Break/fix and enhancement requests
  • Design consultations
  • Upgrade testing
  • Application build, test, and production
  • EHR platform migration

Continuous Support

With our nationwide network of consultants working with thousands of EHR users, we are always up to date on the latest trends. Through service request resolution and all our support services, we are your single-source, hands-on partner for continuously stronger performance from your EHR applications.