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HPG is not sponsored by or affiliated with Cerner Corporation. Cerner® is a registered trademark of Cerner Corporation and/or its subsidiaries.
HPG supports the use of Cerner® and Epic solutions across all areas of the product. Our consultants in Application Services typically combine at least five years of EHR software expertise with in-depth healthcare experience to ensure all applications fit into the health systems’ workflow, paving the way for broad clinical, financial and process adoption while maintaining high customer satisfaction.
Through expert skills and experience, the Senior Consultant, Application Services acts as an effective, integrated team member assisting in the implementation, support and/or optimization of the customer’s applications. Application skills include design, build, test, troubleshoot, support and train. The consultant will work diligently to achieve project plan completion dates and resolve any issues preventing completion. Travel to the customer site occurs as required, typically on a weekly basis.
Our consultants fulfill key clinical and revenue cycle project roles in Application Services, such as:
- Design and Build Analyst
- Project/Team Leader
- Integration Architect
- Application Tester/Coordinator/Script Writer
- Trainer/Curriculum Developer
- Revenue Cycle Expert/Leader
Supporting excellence and on-time, on-budget work, the Senior Consultant, Project Management will have PMP certification or equivalent experience, making them well positioned to lead any project and maintain high customer satisfaction. Typically, they will offer at least five years of project management experience with at least one year of EHR software expertise.
HPG Project Management consulting services are provided on a substantially full-time, onsite basis and include the Project Management healthcare information systems application implementation (design, build, test and train), support and optimization. Through expert skills and experience, the Senior Consultant, Project Management acts as an effective, integrated team member in helping clients resolve resource needs with quality HPG expert resources and service-line solutions. The consultant works diligently to achieve project plan milestones and resolve any issues preventing completion.
Consulting services include Project Planning, Project Management and Program Management. Specific responsibilities of these services include the following and more:
- Project issue identification, resolution, escalation and regular status reporting
- Responsibility for all application business systems and services related to the project
- Execution of the entire project plan and timeline; providing the required management and leadership for achieving project objectives and successful closure
- Clearly define problems by collecting complete data, establishing facts and drawing logical conclusions to facilitate process transformation where needed
Support Center Services
As a team of experts who supplement our customers’ internal IT staff, our Support Center team provides a wide range of services to fully support HPG customers and maintain a high level of satisfaction. Contracts are tailored to fit each customer’s unique needs.
Through expert skills and experience, the Senior Consultant, Support Center acts as an effective, integrated team member assisting in the implementation, support and/or optimization of the customer’s applications. Application skills include design, build, test, troubleshoot, support and train. The consultant must have the ability to work from a Support Center office while also traveling to the customer site as required. Responsibilities include the fulfillment of service-level agreement commitments and resolving any issue preventing successful implementation, support or optimization.
With three years of EHR software experience required and five years preferred, the Senior Consultant, Support Center will offer these core services:
- Staff Augmentation
- Application Support
- Service Request Resolution
- Legacy Support Transitions
- Go-Live Command Center Support
- Foreign Systems Interface
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“We hire and retain exceptional consultants who are both high-tech and high-touch. They have diverse clinical backgrounds that connect with customers and demonstrate they have walked in their shoes. We ask ‘why’ questions and don’t just fix the issue at hand—we find the core issue and resolve it.”
“There’s a strong sense of family here, and the resources available to us are the best you can get. The result is a tremendous sense of confidence that you are in the right place.”
“Our customers know the value of HPG vs. other consulting firms. We do not approach EHR installations as ‘out of the box.’ We provide optimization and flexibility for each customer based on what they need, and we finish on time and on budget.”
“While our people are highly technical and seasoned experts, relationships are the priority. We have real conversations with our customers and are trusted by HPG leadership to support customers to the best of our abilities.”