Support Services

HPG customers rave about the helpful assistance available through our Support Services. Our front-line Support Center team of Consulting Experts offer an unmatched depth of skills and experience  to resolve your support issues quickly.

Our Support Center routinely assists customers with bridging the gaps caused by short and long term staff  shortages. This includes addressing knowledge gaps, IT backlogs and shifting project priorities. Take advantage of our team to strengthen yours.

Integrate. Optimize. Perform.

Customer-Focused Strategies

Our Support Services can be customized to meet your unique needs, including remote and onsite support. We provide 24/7 system support, and our experts go beyond problem resolution to provide your team with added knowledge and training.

Help Desk

Being there for you when and where you need us is extremely important to us. One call is all it takes to receive the helpful, on-demand support you need. We also provide virtual help via screen sharing and provide on-site support as needed.

The HPG Difference

Since 2002, we have combined hands-on Cerner expertise with deep healthcare knowledge to support hospitals and health systems. Our expertise supports your organization’s goals for safety, financial health, provider and patient satisfaction, value-based care, and more. We take time to understand your desired results first, then we plan and implement the processes, tools and experts needed for your success.

The HPG Team

We deliver the expertise you expect from a trusted partner. In addition to highly skilled IT professionals, our team includes nurses and clinicians, pharmacy experts, lab technicians, radiology experts, certified revenue cycle professionals, medical executives, program and project managers, and many others.